WebTone Technologies, Inc. provides financial institutions with solutions that optimize profits by improving customer interactions.
WebTone began as a pioneer in the development of advanced call center and Internet capabilities. In recent years, the company expanded its offerings by combining its core technologies with leading-edge branch and call center automation. With 22 years of history, the result is an entity that offers best-of-breed solutions that help financial institutions fully understand customers, respond quickly to their needs, identify and act upon cross-sell opportunities and profitably grow relationships.
Because implementations go smoothly and ROI comes quickly, the result is a blue-chip list of clients who rate our people and our technology highly and serve enthusiastically as references.
TouchPoint® is WebTone's customer interaction management suite designed to help financial institutions enhance sales and service through all delivery channels -- the branch, the contact center, the Internet and through the network of relationship managers.
The suite is comprised of a variety of modules that allow institutions to provide efficient, personalized service while taking advantage of opportunities to deepen customer relationships. At the heart of the suite is TouchPoint Enterprise Services™, the architecture that allows consistent communication across all delivery channels and business units.
The quality of our impressive client list is a reflection of our deep, collective understanding of the financial services industry, and this fundamental knowledge is inherent in our technology.
Our diverse user base is made up of clients that span the spectrum from global powerhouses, regionals and super-regionals to community and Internet-focused providers. Among our clients are ABN AMRO, JPMorgan Chase, SunTrust, Citizens Financial Group, Comerica, Hibernia, Banknorth Group and Netbank.
Kevin Lash, VP/Marketing